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Support & Help

Get answers and support from our team

Email

Response within 24 hours

contact@ngoc.info

Phone

Mon-Fri, 8AM-5PM

+84 377 316 720

Documentation

Full user guide & specs

View Docs

Frequently Asked Questions

How do I install Oxalis Monitor? ▼

Download the installer from our download page, run the setup wizard, and follow the on-screen instructions. Installation takes about 5 minutes. See technical specs for system requirements.

How do I activate my license? ▼

After purchase, you'll receive a license key via email. Open Oxalis Monitor, go to Settings > License, enter your key, and click Activate. The software will automatically verify and activate online.

What spectrometers are supported? ▼

Oxalis Monitor supports OES and XRF spectrometers with standard GAXRF interface. See our Tech Specs page for the complete list of supported models.

Is my data secure? ▼

Yes. All data is encrypted using AES-256 encryption both in transit and at rest. We comply with GDPR and ISO 27001 security standards. See our Privacy Policy for complete details.